{"id":3197,"date":"2025-09-18T14:37:56","date_gmt":"2025-09-18T13:37:56","guid":{"rendered":"https:\/\/luadeprata.com\/?page_id=3197"},"modified":"2026-09-04T17:50:30","modified_gmt":"2026-09-04T16:50:30","slug":"termos-e-condicoes","status":"publish","type":"page","link":"https:\/\/luadeprata.com\/en\/termos-e-condicoes\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3197\" class=\"elementor elementor-3197\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35dc495 e-flex e-con-boxed e-con e-parent\" data-id=\"35dc495\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3c5e6de e-con-full e-flex e-con e-child\" data-id=\"3c5e6de\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7cad031 elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"7cad031\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">Home<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17c5a21 e-flex e-con-boxed e-con e-parent\" data-id=\"17c5a21\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22f0cce elementor-widget elementor-widget-text-editor\" data-id=\"22f0cce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"154\" data-end=\"209\">OURIVESARIA LUA DE PRATA LDA \u2013 DOCUMENTO LEGAL COMPLETO<\/h3><ol data-start=\"211\" data-end=\"232\"><li data-section-id=\"fh5zly\" data-start=\"211\" data-end=\"232\"><p data-start=\"214\" data-end=\"232\">Terms and Conditions<\/p><\/li><\/ol><p data-start=\"234\" data-end=\"248\">1.1 Introdu\u00e7\u00e3o<\/p><p data-start=\"250\" data-end=\"456\">O presente documento estabelece os Termos e Condi\u00e7\u00f5es de utiliza\u00e7\u00e3o do site e de compra e venda de produtos pertencentes \u00e0 OURIVESARIA LUA DE PRATA LDA (doravante \u201cEmpresa\u201d), pelos Utilizadores ou Clientes.<\/p><p data-start=\"458\" data-end=\"572\">Ao comprar produtos atrav\u00e9s do nosso site, o Cliente declara aceitar integralmente todos os termos aqui descritos.<\/p><p data-start=\"574\" data-end=\"591\">Dados da Empresa:<\/p><p data-start=\"593\" data-end=\"966\">\u2022 Nome: Ourivesaria Lua de Prata Lda.<br data-start=\"630\" data-end=\"633\" \/>\u2022 Morada: Rua da Prata, 260, v\/esc \u2013 Lisboa, Portugal<br data-start=\"686\" data-end=\"689\" \/>\u2022 NIPC: 513 948 112<br data-start=\"708\" data-end=\"711\" \/>\u2022 Email: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"720\" data-end=\"743\">contacto@luadeprata.com<\/a><br data-start=\"743\" data-end=\"746\" \/>\u2022 Email para prote\u00e7\u00e3o de dados: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"778\" data-end=\"799\">vendas@luadeprata.com<\/a><br data-start=\"799\" data-end=\"802\" \/>\u2022 Telefone: 925 793 081 \/ 218 874 179<br data-start=\"839\" data-end=\"842\" \/>\u2022 Dom\u00ednio: <a class=\"decorated-link\" href=\"https:\/\/luadeprata.com\/en\/\" target=\"_new\" rel=\"noopener\" data-start=\"853\" data-end=\"871\">www.luadeprata.com<\/a><br data-start=\"871\" data-end=\"874\" \/>\u2022 Atividade autorizada: T\u00edtulos n\u00ba T8885 e T10863 emitidos pela INCM \u2013 Contrastaria Lisboa<\/p><p data-start=\"968\" data-end=\"1034\">O Cliente declara ter 18 anos ou mais e capacidade para contratar.<\/p><hr data-start=\"1036\" data-end=\"1039\" \/><p data-start=\"1041\" data-end=\"1051\">1.2 Objeto<\/p><p data-start=\"1053\" data-end=\"1086\">Estes Termos e Condi\u00e7\u00f5es regulam:<\/p><p data-start=\"1088\" data-end=\"1186\">\u2022 A utiliza\u00e7\u00e3o do website <a class=\"decorated-link\" href=\"https:\/\/luadeprata.com\/en\/\" target=\"_new\" rel=\"noopener\" data-start=\"1114\" data-end=\"1132\">www.luadeprata.com<\/a><br data-start=\"1132\" data-end=\"1135\" \/>\u2022 A compra de produtos dispon\u00edveis na loja online<\/p><p data-start=\"1188\" data-end=\"1263\">A navega\u00e7\u00e3o no site implica a aceita\u00e7\u00e3o integral destes Termos e Condi\u00e7\u00f5es.<\/p><hr data-start=\"1265\" data-end=\"1268\" \/><p data-start=\"1270\" data-end=\"1282\">1.3 Produtos<\/p><p data-start=\"1284\" data-end=\"1384\">\u2022 Pe\u00e7as em prata e ouro<br data-start=\"1307\" data-end=\"1310\" \/>\u2022 Joalharia com pedras naturais ou sint\u00e9ticas<br data-start=\"1355\" data-end=\"1358\" \/>\u2022 Artigos personalizados<\/p><p data-start=\"1386\" data-end=\"1484\">Todos os artigos s\u00e3o marcados pela Contrastaria, podendo tamb\u00e9m possuir Marcas Comuns de Controlo.<\/p><p data-start=\"1486\" data-end=\"1595\">A marca de contrastaria certifica a esp\u00e9cie e o toque do metal precioso dos artigos devidamente contrastados.<\/p><p data-start=\"1597\" data-end=\"1769\">Em cumprimento da al\u00ednea b) do n.\u00ba 1 do artigo 63.\u00ba do referido regime jur\u00eddico, disponibiliza-se igualmente o quadro oficial das marcas de contrastaria, emitido pela INCM.<\/p><p data-start=\"1771\" data-end=\"1977\">S\u00e3o reconhecidas as marcas provenientes de um Estado-Membro da Uni\u00e3o Europeia ou do Espa\u00e7o Econ\u00f3mico Europeu que cumpram os requisitos expressos no Regime Jur\u00eddico da Ourivesaria e das Contrastarias (RJOC).<\/p><p data-start=\"1979\" data-end=\"2037\">Consulte o Quadro Oficial das Marcas de Contrastaria aqui.<\/p><p data-start=\"2039\" data-end=\"2346\">Nos termos da al\u00ednea a) do n.\u00ba 1 do artigo 63.\u00ba do Regime Jur\u00eddico da Ourivesaria e das Contrastarias (Lei n.\u00ba 98\/2015, de 18 de agosto), informa-se que as cota\u00e7\u00f5es di\u00e1rias do ouro, da prata, da platina e do pal\u00e1dio podem ser consultadas aqui ou atrav\u00e9s de liga\u00e7\u00e3o ao s\u00edtio da Internet do Banco de Portugal.<\/p><p data-start=\"2348\" data-end=\"2447\">As imagens apresentadas s\u00e3o ilustrativas, podendo existir ligeiras diferen\u00e7as face ao produto real.<\/p><p data-start=\"2449\" data-end=\"2586\">O Cliente pode, em caso de d\u00favida quanto \u00e0 autenticidade das marcas, recorrer aos servi\u00e7os das Contrastarias para efeitos de verifica\u00e7\u00e3o.<\/p><hr data-start=\"2588\" data-end=\"2591\" \/><p data-start=\"2593\" data-end=\"2603\">1.4 Pre\u00e7os<\/p><p data-start=\"2605\" data-end=\"2670\">\u2022 Em euros (\u20ac), incluindo IVA<br data-start=\"2634\" data-end=\"2637\" \/>\u2022 Custos de envio n\u00e3o inclu\u00eddos<\/p><p data-start=\"2672\" data-end=\"2719\">A Empresa pode alterar pre\u00e7os sem aviso pr\u00e9vio.<\/p><hr data-start=\"2721\" data-end=\"2724\" \/><p data-start=\"2726\" data-end=\"2740\">1.5 Encomendas<\/p><p data-start=\"2742\" data-end=\"2946\">\u2022 Envio de email de confirma\u00e7\u00e3o ap\u00f3s encomenda<br data-start=\"2788\" data-end=\"2791\" \/>\u2022 O pedido s\u00f3 \u00e9 v\u00e1lido ap\u00f3s pagamento confirmado<br data-start=\"2839\" data-end=\"2842\" \/>\u2022 Cancelamento poss\u00edvel em caso de: falta de pagamento, erro inform\u00e1tico ou indisponibilidade de produto<\/p><hr data-start=\"2948\" data-end=\"2951\" \/><p data-start=\"2953\" data-end=\"2967\">1.6 Pagamentos<\/p><p data-start=\"2969\" data-end=\"2985\">M\u00e9todos aceites:<\/p><p data-start=\"2987\" data-end=\"3057\">\u2022 MB Way<br data-start=\"2995\" data-end=\"2998\" \/>\u2022 Multibanco<br data-start=\"3010\" data-end=\"3013\" \/>\u2022 Cart\u00e3o banc\u00e1rio<br data-start=\"3030\" data-end=\"3033\" \/>\u2022 Transfer\u00eancia banc\u00e1ria<\/p><hr data-start=\"3059\" data-end=\"3062\" \/><p data-start=\"449\" data-end=\"473\"><strong data-start=\"449\" data-end=\"473\">1.7 Envios e Recolha<\/strong><\/p><ul data-start=\"475\" data-end=\"723\"><li data-section-id=\"5f6bfn\" data-start=\"475\" data-end=\"521\">Transportadora: CTT \u2013 Correios de Portugal<\/li><li data-section-id=\"1fb6lbk\" data-start=\"522\" data-end=\"583\"><strong data-start=\"524\" data-end=\"583\">Artigos em stock: prazo de entrega de 2 a 4 dias \u00fateis.<\/strong><\/li><li data-section-id=\"1fm5s4y\" data-start=\"584\" data-end=\"651\"><strong data-start=\"586\" data-end=\"651\">Artigos sob encomenda: prazo de entrega de 4 a 20 dias \u00fateis.<\/strong><\/li><li data-section-id=\"jtbb81\" data-start=\"652\" data-end=\"694\">Possibilidade de recolha na loja f\u00edsica.<\/li><li data-section-id=\"144esaz\" data-start=\"695\" data-end=\"723\">Vendas apenas em Portugal.<\/li><\/ul><p data-start=\"725\" data-end=\"882\"><em data-start=\"725\" data-end=\"882\">Os prazos estabelecidos podem sofrer atrasos em feriados nacionais, \u00e9pocas festivas (Natal, Carnaval, etc.) ou per\u00edodos de grande volume de compras online.<\/em><\/p><hr data-start=\"3400\" data-end=\"3403\" \/><p data-start=\"3405\" data-end=\"3448\">1.8 Devolu\u00e7\u00f5es e Direito de Livre Resolu\u00e7\u00e3o<\/p><p data-start=\"3450\" data-end=\"3687\">\u2022 Prazo: 14 dias ap\u00f3s rece\u00e7\u00e3o<br data-start=\"3479\" data-end=\"3482\" \/>\u2022 Condi\u00e7\u00f5es: produto sem uso, embalagem original, comprovativo de compra<br data-start=\"3554\" data-end=\"3557\" \/>\u2022 Exce\u00e7\u00f5es: artigos personalizados ou feitos por encomenda<br data-start=\"3615\" data-end=\"3618\" \/>\u2022 Custo da devolu\u00e7\u00e3o: cliente, exceto em caso de defeito de fabrico<\/p><p data-start=\"3689\" data-end=\"4018\">Nos termos do artigo 10.\u00ba do Decreto-Lei n.\u00ba 24\/2014, de 14 de fevereiro, aplic\u00e1vel em Portugal, o Cliente tem o direito de resolver o contrato sem necessidade de indicar qualquer motivo, no prazo de 14 dias a contar da data de rece\u00e7\u00e3o da encomenda, mediante envio de comunica\u00e7\u00e3o para o endere\u00e7o eletr\u00f3nico <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3996\" data-end=\"4017\">vendas@luadeprata.com<\/a>.<\/p><p data-start=\"4020\" data-end=\"4061\">Na comunica\u00e7\u00e3o, o Cliente dever\u00e1 indicar:<\/p><p data-start=\"4063\" data-end=\"4147\">\u2022 o n\u00famero da encomenda<br data-start=\"4086\" data-end=\"4089\" \/>\u2022 o NIF associado<br data-start=\"4106\" data-end=\"4109\" \/>\u2022 a morada de entrega correspondente<\/p><p data-start=\"4149\" data-end=\"4400\">Ap\u00f3s o exerc\u00edcio do direito de livre resolu\u00e7\u00e3o, o Cliente dever\u00e1 proceder \u00e0 devolu\u00e7\u00e3o do produto, enviando-o atrav\u00e9s dos CTT \u2013 Correios de Portugal para a morada da sede da LUA DE PRATA anteriormente indicada, suportando os respetivos custos de envio.<\/p><p data-start=\"4402\" data-end=\"4687\">Uma vez exercido o direito de livre resolu\u00e7\u00e3o nos termos acima descritos, a LUA DE PRATA proceder\u00e1 ao reembolso de todos os pagamentos recebidos do Cliente, incluindo os custos de entrega da encomenda, utilizando o mesmo meio de pagamento que tiver sido utilizado na transa\u00e7\u00e3o inicial.<\/p><p data-start=\"4689\" data-end=\"4775\">O reembolso ser\u00e1 efetuado ap\u00f3s a rece\u00e7\u00e3o e verifica\u00e7\u00e3o do estado do produto devolvido.<\/p><p data-start=\"4777\" data-end=\"4917\">O custo da devolu\u00e7\u00e3o \u00e9 da responsabilidade do Cliente, exceto em caso de defeito de fabrico ou quando o produto n\u00e3o corresponda \u00e0 descri\u00e7\u00e3o.<\/p><hr data-start=\"4919\" data-end=\"4922\" \/><div class=\"elementToProof\" align=\"left\">1.9 Garantia<\/div><ul><li><div class=\"elementToProof\" role=\"presentation\" align=\"left\">Garantia legal contra defeitos de fabrico de 03 anos.<\/div><\/li><li><div class=\"elementToProof\" role=\"presentation\" align=\"left\"><p>Contacto: <a id=\"OWA58f0b792-a1bf-8474-c51c-a7eeb76063dc\" class=\"OWAAutoLink\" href=\"mailto:vendas@luadeprata.com\"><u>vendas@luadeprata.com<\/u><\/a><\/p><\/div><div class=\"elementToProof\" role=\"presentation\" align=\"left\">Oferecemos garantia das pe\u00e7as, exceto nos seguintes casos:<\/div><\/li><li><div class=\"elementToProof\" role=\"presentation\"><b>Uso indevido ou acidentes<\/b>: arranh\u00f5es, amassados, pedras partidas ou desgaste natural dos acabamentos.<\/div><\/li><li><div class=\"elementToProof\" role=\"presentation\"><b>Contactos com qu\u00edmicos ou ambientes agressivos<\/b>: perfumes, maquilhagem, exposi\u00e7\u00e3o solar intensa, piscinas ou produtos similares podem alterar a cor ou brilho das pe\u00e7as, especialmente da prata e prata dourada.<\/div><\/li><li><div class=\"elementToProof\" role=\"presentation\"><b>Repara\u00e7\u00f5es n\u00e3o autorizadas<\/b>: qualquer altera\u00e7\u00e3o ou tentativa de reparo por terceiros pode anular a garantia.<\/div><div class=\"elementToProof\" role=\"presentation\" align=\"left\"><b>Artigos de prata, ouro e prata dourada podem oxidar e escurecer<\/b>, mas o motivo exato varia para cada um deles. Ao contr\u00e1rio do que muitos pensam, a oxida\u00e7\u00e3o n\u00e3o significa que o metal seja de m\u00e1 qualidade; trata-se de uma <b>rea\u00e7\u00e3o qu\u00edmica natural<\/b> influenciada pelos elementos externos e pelos outros metais misturados na pe\u00e7a.<\/div><\/li><\/ul><div class=\"elementToProof\">Nas pe\u00e7as de <b>prata dourada<\/b>, o banho de ouro sofre um desgaste natural ao longo do tempo, e este processo natural poder\u00e1 ser mais r\u00e1pido devido ao pH da pele, humidade e contacto com \u00e1gua, perfumes, cremes ou outros produtos qu\u00edmicos.<\/div><div class=\"elementToProof\">Para maior durabilidade, recomendamos evitar estes contactos e guardar as pe\u00e7as, quando n\u00e3o utilizadas, num local seco e protegido.<\/div><div class=\"elementToProof\">\u00a0<\/div><hr data-start=\"5519\" data-end=\"5522\" \/><p data-start=\"5524\" data-end=\"5545\">1.10 Conta de Cliente<\/p><p data-start=\"5547\" data-end=\"5655\">\u2022 Permite hist\u00f3rico de encomendas e compras futuras<br data-start=\"5598\" data-end=\"5601\" \/>\u2022 Elimina\u00e7\u00e3o a pedido atrav\u00e9s de <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5634\" data-end=\"5655\">vendas@luadeprata.com<\/a><\/p><hr data-start=\"5657\" data-end=\"5660\" \/><p data-start=\"5662\" data-end=\"5690\">1.11 Propriedade Intelectual<\/p><p data-start=\"5692\" data-end=\"5785\">\u2022 Os conte\u00fados do site s\u00e3o propriedade da Empresa<br data-start=\"5741\" data-end=\"5744\" \/>\u2022 A reprodu\u00e7\u00e3o \u00e9 proibida sem autoriza\u00e7\u00e3o<\/p><hr data-start=\"5787\" data-end=\"5790\" \/><p data-start=\"5792\" data-end=\"5814\">1.12 Prote\u00e7\u00e3o de Dados<\/p><p data-start=\"5816\" data-end=\"5874\">\u2022 Os dados s\u00e3o tratados conforme a Pol\u00edtica de Privacidade<\/p><hr data-start=\"5876\" data-end=\"5879\" \/><p data-start=\"5881\" data-end=\"5907\">1.13 Resolu\u00e7\u00e3o de Lit\u00edgios<\/p><p data-start=\"5909\" data-end=\"5990\">\u2022 Entidades de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios:<br data-start=\"5958\" data-end=\"5961\" \/><a class=\"decorated-link\" href=\"https:\/\/www.consumidor.gov.pt\" target=\"_new\" rel=\"noopener\" data-start=\"5961\" data-end=\"5990\">https:\/\/www.consumidor.gov.pt<\/a><\/p><hr data-start=\"5992\" data-end=\"5995\" \/><p data-start=\"5997\" data-end=\"6012\">1.14 Altera\u00e7\u00f5es<\/p><p data-start=\"6014\" data-end=\"6102\">\u2022 Os Termos podem ser alterados a qualquer momento<br data-start=\"6064\" data-end=\"6067\" \/>\u2022 Recomenda-se a consulta peri\u00f3dica<\/p><hr data-start=\"6104\" data-end=\"6107\" \/><ol start=\"2\" data-start=\"6109\" data-end=\"6142\"><li data-section-id=\"f2600b\" data-start=\"6109\" data-end=\"6142\"><p data-start=\"6112\" data-end=\"6142\">Pol\u00edtica de Privacidade (RGPD)<\/p><\/li><\/ol><p data-start=\"6144\" data-end=\"6175\">2.1 Respons\u00e1vel pelo Tratamento<\/p><p data-start=\"6177\" data-end=\"6260\">Ourivesaria Lua de Prata Lda.<br data-start=\"6206\" data-end=\"6209\" \/>Email para prote\u00e7\u00e3o de dados: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"6239\" data-end=\"6260\">vendas@luadeprata.com<\/a><\/p><hr data-start=\"6262\" data-end=\"6265\" \/><p data-start=\"6267\" data-end=\"6287\">2.2 Dados Recolhidos<\/p><p data-start=\"6289\" data-end=\"6426\">\u2022 Nome, morada, email, telefone<br data-start=\"6320\" data-end=\"6323\" \/>\u2022 NIF para fatura\u00e7\u00e3o<br data-start=\"6343\" data-end=\"6346\" \/>\u2022 Hist\u00f3rico de encomendas<br data-start=\"6371\" data-end=\"6374\" \/>\u2022 Dados de navega\u00e7\u00e3o (Google Analytics e Pixel Meta)<\/p><hr data-start=\"6428\" data-end=\"6431\" \/><p data-start=\"6433\" data-end=\"6447\">2.3 Finalidade<\/p><p data-start=\"6449\" data-end=\"6615\">\u2022 Processamento e envio de encomendas<br data-start=\"6486\" data-end=\"6489\" \/>\u2022 Fatura\u00e7\u00e3o<br data-start=\"6500\" data-end=\"6503\" \/>\u2022 Gest\u00e3o de contas<br data-start=\"6521\" data-end=\"6524\" \/>\u2022 Apoio ao Cliente<br data-start=\"6542\" data-end=\"6545\" \/>\u2022 Cumprimento de obriga\u00e7\u00f5es legais<br data-start=\"6579\" data-end=\"6582\" \/>\u2022 An\u00e1lise estat\u00edstica e marketing<\/p><hr data-start=\"6617\" data-end=\"6620\" \/><p data-start=\"6622\" data-end=\"6636\">2.4 Base Legal<\/p><p data-start=\"6638\" data-end=\"6774\">\u2022 Execu\u00e7\u00e3o de contrato<br data-start=\"6660\" data-end=\"6663\" \/>\u2022 Cumprimento de obriga\u00e7\u00f5es legais<br data-start=\"6697\" data-end=\"6700\" \/>\u2022 Interesse leg\u00edtimo<br data-start=\"6720\" data-end=\"6723\" \/>\u2022 Consentimento do utilizador (cookies e marketing)<\/p><hr data-start=\"6776\" data-end=\"6779\" \/><p data-start=\"6781\" data-end=\"6807\">2.5 Direitos do Utilizador<\/p><p data-start=\"6809\" data-end=\"6909\">\u2022 Aceder, retificar, apagar dados<br data-start=\"6842\" data-end=\"6845\" \/>\u2022 Limitar ou opor-se ao tratamento<br data-start=\"6879\" data-end=\"6882\" \/>\u2022 Solicitar portabilidade<\/p><p data-start=\"6911\" data-end=\"7004\">Contactos: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"6922\" data-end=\"6943\">vendas@luadeprata.com<\/a><br data-start=\"6943\" data-end=\"6946\" \/>Reclama\u00e7\u00f5es: Comiss\u00e3o Nacional de Prote\u00e7\u00e3o de Dados (CNPD)<\/p><hr data-start=\"7006\" data-end=\"7009\" \/><p data-start=\"7011\" data-end=\"7032\">2.6 Partilha de Dados<\/p><p data-start=\"7034\" data-end=\"7179\">\u2022 Plataforma WooCommerce<br data-start=\"7058\" data-end=\"7061\" \/>\u2022 Servi\u00e7os de fatura\u00e7\u00e3o<br data-start=\"7084\" data-end=\"7087\" \/>\u2022 Transportadora (CTT)<br data-start=\"7109\" data-end=\"7112\" \/>\u2022 Ferramentas de an\u00e1lise e marketing (Google Analytics, Pixel Meta)<\/p><hr data-start=\"7181\" data-end=\"7184\" \/><ol start=\"3\" data-start=\"7186\" data-end=\"7208\"><li data-section-id=\"42ns7j\" data-start=\"7186\" data-end=\"7208\"><p data-start=\"7189\" data-end=\"7208\">Cookie Policy<\/p><\/li><\/ol><p data-start=\"7210\" data-end=\"7230\">3.1 Tipos de Cookies<\/p><p data-start=\"7232\" data-end=\"7360\">\u2022 Essenciais: funcionamento do site e da loja<br data-start=\"7277\" data-end=\"7280\" \/>\u2022 Estat\u00edstica: Google Analytics<br data-start=\"7311\" data-end=\"7314\" \/>\u2022 Marketing: Pixel Meta (Facebook \/ Instagram)<\/p><hr data-start=\"7362\" data-end=\"7365\" \/><p data-start=\"7367\" data-end=\"7384\">3.2 Consentimento<\/p><p data-start=\"7386\" data-end=\"7436\">\u2022 Cookies n\u00e3o essenciais apenas ap\u00f3s consentimento<\/p><hr data-start=\"7438\" data-end=\"7441\" \/><p data-start=\"7443\" data-end=\"7464\">3.3 Gest\u00e3o de Cookies<\/p><p data-start=\"7466\" data-end=\"7534\">\u2022 Alterar ou retirar consentimento atrav\u00e9s do banner ou do navegador<\/p><hr data-start=\"7536\" data-end=\"7539\" \/><p data-start=\"7541\" data-end=\"7560\">3.4 Banner Sugerido<\/p><p data-start=\"7562\" data-end=\"7744\">Este site utiliza cookies para melhorar a sua experi\u00eancia, analisar o tr\u00e1fego e apresentar conte\u00fados personalizados. Pode aceitar todos os cookies ou configurar as suas prefer\u00eancias.<\/p><p data-start=\"7746\" data-end=\"7785\">Bot\u00f5es: Aceitar | Rejeitar | Configurar<\/p><hr data-start=\"7787\" data-end=\"7790\" \/><ol start=\"4\" data-start=\"7792\" data-end=\"7823\"><li data-section-id=\"17pr6br\" data-start=\"7792\" data-end=\"7823\"><p data-start=\"7795\" data-end=\"7823\">P\u00e1gina de Trocas e Garantias<\/p><\/li><\/ol><p data-start=\"7825\" data-end=\"7835\">4.1 Trocas<\/p><p data-start=\"7837\" data-end=\"7955\">\u2022 Apenas produtos em stock, n\u00e3o personalizados<br data-start=\"7883\" data-end=\"7886\" \/>\u2022 Prazo: 14 dias ap\u00f3s rece\u00e7\u00e3o<br data-start=\"7915\" data-end=\"7918\" \/>\u2022 Produto intacto, embalagem original<\/p><hr data-start=\"7957\" data-end=\"7960\" \/><p data-start=\"7962\" data-end=\"7988\">4.2 Devolu\u00e7\u00f5es por Defeito<\/p><p data-start=\"7990\" data-end=\"8098\">\u2022 Garantia legal contra defeitos<br data-start=\"8022\" data-end=\"8025\" \/>\u2022 Contacto: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"8037\" data-end=\"8058\">vendas@luadeprata.com<\/a><br data-start=\"8058\" data-end=\"8061\" \/>\u2022 Substitui\u00e7\u00e3o ou repara\u00e7\u00e3o do artigo<\/p><hr data-start=\"8100\" data-end=\"8103\" \/><p data-start=\"8105\" data-end=\"8132\">4.3 Produtos Personalizados<\/p><p data-start=\"8134\" data-end=\"8199\">\u2022 N\u00e3o podem ser trocados ou devolvidos, exceto em caso de defeito<\/p><hr data-start=\"8201\" data-end=\"8204\" \/><p data-start=\"8206\" data-end=\"8222\">4.4 Procedimento<\/p><ol data-start=\"8224\" data-end=\"8379\"><li data-section-id=\"1tfsp36\" data-start=\"8224\" data-end=\"8292\"><p data-start=\"8227\" data-end=\"8292\">Email para <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"8238\" data-end=\"8259\">vendas@luadeprata.com<\/a> com identifica\u00e7\u00e3o da encomenda<\/p><\/li><li data-section-id=\"o1hlt9\" data-start=\"8293\" data-end=\"8317\"><p data-start=\"8296\" data-end=\"8317\">Aguardar instru\u00e7\u00f5es<\/p><\/li><li data-section-id=\"22d0xe\" data-start=\"8318\" data-end=\"8379\"><p data-start=\"8321\" data-end=\"8379\">Ap\u00f3s verifica\u00e7\u00e3o, proceder \u00e0 troca, repara\u00e7\u00e3o ou reembolso<\/p><\/li><\/ol><hr data-start=\"8381\" data-end=\"8384\" \/><ol start=\"5\" data-start=\"8386\" data-end=\"8410\"><li data-section-id=\"1g4obd4\" data-start=\"8386\" data-end=\"8410\"><p data-start=\"8389\" data-end=\"8410\">Rodap\u00e9 Legal Sugerido<\/p><\/li><\/ol><p data-start=\"8412\" data-end=\"8589\">\u00a9 2026 Ourivesaria Lua de Prata Lda. | NIF: 513 948 112<br data-start=\"8467\" data-end=\"8470\" \/>Morada: Rua da Prata, 260, v\/esc \u2013 Lisboa, Portugal<br data-start=\"8521\" data-end=\"8524\" \/>Email: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"8531\" data-end=\"8554\">contacto@luadeprata.com<\/a><br data-start=\"8554\" data-end=\"8557\" \/>Tel: 925 793 081 \/ 218 874 179<\/p><p data-start=\"8591\" data-end=\"8622\">Loja online: <a class=\"decorated-link\" href=\"https:\/\/luadeprata.com\/en\/\" target=\"_new\" rel=\"noopener\" data-start=\"8604\" data-end=\"8622\">www.luadeprata.com<\/a><\/p><p data-start=\"8624\" data-end=\"8637\">Links Legais:<\/p><p data-start=\"8639\" data-end=\"8736\">\u2022 Termos e Condi\u00e7\u00f5es<br data-start=\"8659\" data-end=\"8662\" \/>\u2022 Pol\u00edtica de Privacidade<br data-start=\"8687\" data-end=\"8690\" \/>\u2022 <a href=\"https:\/\/luadeprata.com\/en\/politica-de-cookies\/\">Cookie Policy<\/a><br data-start=\"8711\" data-end=\"8714\" \/>\u2022 Trocas e Garantias<\/p><p data-start=\"8639\" data-end=\"8736\">Livro de Reclama\u00e7\u00f5es: <a href=\"http:\/\/www.livroreclamacoes.pt\" target=\"_blank\" rel=\"noopener\">www.livroreclamacoes.pt<\/a><\/p><p data-start=\"8738\" data-end=\"8824\" data-is-last-node=\"\" data-is-only-node=\"\">Todos os produtos est\u00e3o sujeitos \u00e0 legisla\u00e7\u00e3o portuguesa. Apenas entregas em Portugal.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>OURIVESARIA LUA DE PRATA LDA \u2013 DOCUMENTO LEGAL COMPLETO Termos e Condi\u00e7\u00f5es 1.1 Introdu\u00e7\u00e3o O presente documento estabelece os Termos e Condi\u00e7\u00f5es de utiliza\u00e7\u00e3o do site e de compra e venda de produtos pertencentes \u00e0 OURIVESARIA LUA DE PRATA LDA (doravante \u201cEmpresa\u201d), pelos Utilizadores ou Clientes. Ao comprar produtos atrav\u00e9s do nosso site, o Cliente [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3197","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/luadeprata.com\/en\/wp-json\/wp\/v2\/pages\/3197","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/luadeprata.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/luadeprata.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/luadeprata.com\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/luadeprata.com\/en\/wp-json\/wp\/v2\/comments?post=3197"}],"version-history":[{"count":45,"href":"https:\/\/luadeprata.com\/en\/wp-json\/wp\/v2\/pages\/3197\/revisions"}],"predecessor-version":[{"id":7144,"href":"https:\/\/luadeprata.com\/en\/wp-json\/wp\/v2\/pages\/3197\/revisions\/7144"}],"wp:attachment":[{"href":"https:\/\/luadeprata.com\/en\/wp-json\/wp\/v2\/media?parent=3197"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}