{"id":3200,"date":"2025-09-18T14:38:12","date_gmt":"2025-09-18T13:38:12","guid":{"rendered":"https:\/\/luadeprata.com\/?page_id=3200"},"modified":"2026-05-06T14:26:44","modified_gmt":"2026-05-06T13:26:44","slug":"resolucao-alternativa-de-litigios-ral","status":"publish","type":"page","link":"https:\/\/luadeprata.com\/en\/resolucao-alternativa-de-litigios-ral\/","title":{"rendered":"Alternative Dispute Resolution (ADR)"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3200\" class=\"elementor elementor-3200\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-157830f e-flex e-con-boxed e-con e-parent\" data-id=\"157830f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c9f2171 e-con-full e-flex e-con e-child\" data-id=\"c9f2171\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9bf668 elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"f9bf668\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">Home<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f8a35c e-flex e-con-boxed e-con e-parent\" data-id=\"1f8a35c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-776fcd2 elementor-widget elementor-widget-text-editor\" data-id=\"776fcd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 data-section-id=\"kyecjg\" data-start=\"196\" data-end=\"242\">Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumo<\/h1><p data-start=\"244\" data-end=\"375\">Em caso de lit\u00edgio de consumo, o consumidor pode recorrer a uma entidade de <strong data-start=\"320\" data-end=\"374\">Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumo (RAL)<\/strong>.<\/p><p data-start=\"377\" data-end=\"571\">A resolu\u00e7\u00e3o alternativa de lit\u00edgios permite que conflitos entre consumidores e comerciantes sejam resolvidos de forma mais simples, r\u00e1pida e econ\u00f3mica, sem necessidade de recorrer aos tribunais.<\/p><p data-start=\"573\" data-end=\"699\">Nos termos da <strong data-start=\"587\" data-end=\"607\">Lei n.\u00ba 144\/2015<\/strong>, informamos que o consumidor pode recorrer \u00e0s seguintes entidades de resolu\u00e7\u00e3o de lit\u00edgios:<\/p><h2 data-section-id=\"g89wqp\" data-start=\"701\" data-end=\"758\">Centro de Arbitragem de Conflitos de Consumo de Lisboa<\/h2><p data-start=\"760\" data-end=\"817\">Morada:<br data-start=\"767\" data-end=\"770\" \/>Rua dos Douradores, 116 \u2013 2.\u00ba<br data-start=\"799\" data-end=\"802\" \/>1100-207 Lisboa<\/p><p data-start=\"819\" data-end=\"842\">Telefone:<br data-start=\"828\" data-end=\"831\" \/>218 807 030<\/p><p data-start=\"844\" data-end=\"887\">Email:<br data-start=\"850\" data-end=\"853\" \/><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"853\" data-end=\"887\">juridico@centroarbitragemlisboa.pt<\/a><\/p><p data-start=\"889\" data-end=\"937\">Website:<br data-start=\"897\" data-end=\"900\" \/><a class=\"decorated-link\" href=\"https:\/\/www.centroarbitragemlisboa.pt\" target=\"_new\" rel=\"noopener\" data-start=\"900\" data-end=\"937\">https:\/\/www.centroarbitragemlisboa.pt<\/a><\/p><hr data-start=\"939\" data-end=\"942\" \/><h2 data-section-id=\"1wpiwl3\" data-start=\"944\" data-end=\"1000\">Plataforma Europeia de Resolu\u00e7\u00e3o de Lit\u00edgios em Linha<\/h2><p data-start=\"1002\" data-end=\"1121\">Os consumidores podem tamb\u00e9m recorrer \u00e0 <strong data-start=\"1042\" data-end=\"1105\">Plataforma Europeia de Resolu\u00e7\u00e3o de Lit\u00edgios em Linha (ODR)<\/strong>, dispon\u00edvel em:<\/p><p data-start=\"1123\" data-end=\"1157\"><a class=\"decorated-link cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"1123\" data-end=\"1157\">https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p><p data-start=\"1159\" data-end=\"1278\">Esta plataforma foi criada pela Comiss\u00e3o Europeia para facilitar a resolu\u00e7\u00e3o de lit\u00edgios resultantes de compras online.<\/p><hr data-start=\"1280\" data-end=\"1283\" \/><h2 data-section-id=\"1d7qaac\" data-start=\"1285\" data-end=\"1308\">Informa\u00e7\u00e3o adicional<\/h2><p data-start=\"1310\" data-end=\"1430\">A Ourivesaria Lua de Prata procura sempre resolver qualquer quest\u00e3o de forma direta e transparente com os seus clientes.<\/p><p data-start=\"1432\" data-end=\"1584\">Antes de recorrer a qualquer entidade de resolu\u00e7\u00e3o de lit\u00edgios, recomendamos que contacte o nosso servi\u00e7o de apoio ao cliente atrav\u00e9s do seguinte email:<\/p><p data-start=\"1586\" data-end=\"1613\"><strong data-start=\"1586\" data-end=\"1613\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1588\" data-end=\"1611\">contacto@luadeprata.com<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumo Em caso de lit\u00edgio de consumo, o consumidor pode recorrer a uma entidade de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumo (RAL). A resolu\u00e7\u00e3o alternativa de lit\u00edgios permite que conflitos entre consumidores e comerciantes sejam resolvidos de forma mais simples, r\u00e1pida e econ\u00f3mica, sem necessidade de recorrer aos tribunais. Nos [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3200","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/luadeprata.com\/en\/wp-json\/wp\/v2\/pages\/3200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/luadeprata.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/luadeprata.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/luadeprata.com\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/luadeprata.com\/en\/wp-json\/wp\/v2\/comments?post=3200"}],"version-history":[{"count":17,"href":"https:\/\/luadeprata.com\/en\/wp-json\/wp\/v2\/pages\/3200\/revisions"}],"predecessor-version":[{"id":5479,"href":"https:\/\/luadeprata.com\/en\/wp-json\/wp\/v2\/pages\/3200\/revisions\/5479"}],"wp:attachment":[{"href":"https:\/\/luadeprata.com\/en\/wp-json\/wp\/v2\/media?parent=3200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}